Terms & Conditions

PLEASE READ THESE TERMS & CONDITIONS (the “Agreement”) CAREFULLY BEFORE SUBMITTING AN ACCOUNT, REGISTRATION, OR ORDERING ONLINE, BY PHONE, OR BY CHAT. BY ACCESSING DREAMSMILE VENEERS WEBSITE OR BY USING DreamSmile Veneers , USERS (“USERS” OR “YOU”) AGREE TO BE LEGALLY BOUND BY, WITHOUT LIMITATION, QUALIFICATION, OR CHANGE, AND TO ABIDE BY THESE TERMS AND CONDITIONS, WHICH WILL CONSTITUTE THE SOLE AGREEMENT BETWEEN YOU AND US WITH REGARD TO THE MATTERS CONTAINED HEREIN. IF YOU DO NOT AGREE WITH THESE TERMS & CONDITIONS, PLEASE DO NOT ACCESS THE DREAMSMILE VENEERS WEBSITE OR RETAIN DREAMSMILE VENEERS FOR SERVICES. YOU SHOULD PRINT A COPY OF THIS AGREEMENT FOR YOUR RECORDS.

THIS AGREEMENT CONTAINS A CLASS ACTION WAIVER DESCRIBED IN FURTHER DETAIL LATER HEREIN.

What are you Agreeing To?

The Parties to this Agreement: These Terms & CONDITIONS describe a contractual relationship between you (“you” or “your” and DreamSmile Veneers which is owned and run by ACE DIGIHEALTHCARE (OPC) PRIVATE LIMITED(including its subsidiaries, affiliates, including M.S.C. Development, Inc. agents, and assigns) (“DreamSmile Veneers,” “we,” “us,” “our”) (1) your use of this website (“Site”) (2) your use of the Site, or a third-party website in connection with any product or service offered directly by DreamSmile Veneers , as applicable, (3) your use of “Additional Tools” as described below, (4) your use of any other service(s) offered through the Site, as applicable, including, without limitations of installment accounts; and (5) your access to your DreamSmile Veneers account information and access to any services through the Site. We may partner with Installment Providers (each, “Installment Partner”) to offer certain products and services and provide those products and services to you. If you are approved for a product offered through DreamSmile Veneers , by one of these Installment Partners, or through other partnerships with Installment Partners, you will also enter into an agreement with the Installment Partner which may contain their own terms of conditions and privacy policies. Notwithstanding any other provisions of this Agreement, any agreement you enter into with an Installment Partner shall not supersede, revoke or replace your obligations under this Agreement.

Changes to this Agreement: DreamSmile Veneers reserves the right, in its sole discretion, to amend, modify, or alter this Agreement at any time by posting the amended terms on the Site. Additionally, YOU AGREE TO ACCEPT ANY CHANGES TO THIS AGREEMENT BY USING DREAMSMILE VENEERS AFTER THE CHANGES HAVE BEEN POSTED. If DreamSmile Veneers makes any changes to this Agreement that is deemed to be material, DreamSmile Veneers will make a reasonable effort to inform you of such changes, but it is your responsibility to review the Agreement posted to our Site from time to time to see if it has been changed. The date this Agreement was last updated is listed at the top of this page.

Acceptable Use/License: DreamSmile Veneers grants you a limited, personal, non-transferable, revocable license to access and use the Site strictly in accordance with this Agreement, our Privacy Policy, and applicable law.

All content included by DreamSmile Veneers such as text, graphics, logos, images, as well as the compilation thereof, and any software used on the Site, is the property of DreamSmile Veneers Installment Partners, or third-party providers and protected by copyright and other laws that protect intellectual property and proprietary rights. You agree to observe and abide by all copyright and other propriety notices, legends, or other restrictions contained in any such content and will not make any changes thereto. You will not modify, publish, transmit, reverse engineer, participate in the transfer or sale, create derivative works or any way exploit any of the content, in whole or in part, found on the Site.DreamSmile Veneers’s content is not for resale. Your use of the Site does not entitle you to make any unauthorized use of any protected content, and in particular, you will not delete or alter any propriety rights or attribution notices in any content. You will use protected content solely for your personal use and will make no other use of the content without the express written permission of DreamSmile Veneers and the copyright owner. We do not grant you any licenses, express or implied to the intellectual property of DreamSmile Veneers or our licensors.

None of the content displayed on the Site is or should be considered to be medical or dental advice. You should always talk to an appropriately qualified health care professional for diagnosis and treatment, including information regarding which medications or treatment may be appropriate for you. NONE OF THE CONTENT ON THE SERVICES REPRESENTS OR WARRANTS THAT ANY PARTICULAR TREATMENT IS SAFE, APPROPRIATE, OR EFFECTIVE FOR YOU. The Site may provide links to third-party content. You acknowledge and agree that we are not responsible for the availability of such third-party content, and we do not control, endorse, sponsor, recommend, or otherwise accept responsibility for such content. Use of any linked third-party content is at the user’s own risk.

You may not access or use, or attempt to access or use, the Site to take any action that could harm us or any third party, interfere with the operation of the Site, or otherwise use the Site in a manner that violates any laws. For example, and without limitation, you may not:

  • Transmit any message or information under a false name or otherwise misrepresent your affiliation or the origin of materials you transmit;
  • Provide information on the enrollment form that is untrue, inaccurate, not current, or incomplete;
  • Engage in unauthorized spidering, “scraping,” or harvesting of content or personal information, or use any other unauthorized automated means to compile information;
  • Take any action that imposes an unreasonable or disproportionately large load on our network or infrastructure;
  • Use any device, software, or routine to interfere or attempt to interfere with the proper working of the Sites or any activity conducted on the Site or attempt to probe, scan, test the vulnerability of, or breach the security of any system or network;
  • Attempt to modify, translate, decipher, decompile, disassemble, reverse-engineer, or create derivative works of any of the software comprising or in any way making up a part of the Services; or
  • Disclose information regarding other users of the Website in any way
  • Engage in any other conduct that restricts or inhibits any person from using or enjoying the Site, or that, in our sole judgment, exposes us or any of our users, affiliates, or any other third party to any liability, damages, or detriment of any type.

Violations of system or network security may result in civil or criminal liability. We may investigate and work with law enforcement authorities to prosecute users who violate the Terms.

WITHOUT LIMITATION OF ANY OTHER PROVISIONS OF THIS AGREEMENT, YOU MAY NOT USE THIS SITE FOR ANY PURPOSE THAT IS UNLAWFUL OR PROHIBITED BY THIS AGREEMENT AND/OR ANY APPLICABLE ADDITIONAL TERMS. YOUR ACCESS TO THIS SITE MAY BE TERMINATED IMMEDIATELY IN OUR SOLE DISCRETION, WITH OR WITHOUT NOTICE OR REASON, IF YOU FAIL TO COMPLY WITH ANY PROVISION OF THIS AGREEMENT AND/OR ADDITIONAL TERMS, OR FOR ANY OTHER REASON, OR NO REASON.

Communication and Notification: You agree that DreamSmile Veneers may communicate with you and our Installment Partners about your account electronically, through phone calls, or in writing to any contact information we have on file for you. Standard mobile, message, and data rates may apply, and you are responsible for any such fees. DreamSmile Veneers reserves the right to close or limit access to your account or service and immediately collect all due amounts if you withdraw your consent or revoke access. Any electronic communication will be considered to be received by you at the time we email it to you or otherwise send it to you by postal mail 3 business days after we send it. If we need to contact you to service your account or to collect amounts you owe to us, you consent to us, as well as services, agents, contractors, and debt collectors acting on our behalf, to communicate with you in any way such as calling, texting, or emailing via:

  • A mobile phone or landline you provided to us (even if it is not yours)
  • Any email address you provide to us, Installment Partners, or third-party providers
  • Automated dialer systems and automatic telephone dialing systems,
  • Pre-recorded or artificial voice messages and other forms of communications.

You also agree that these communications are not unsolicited for purposes of any state or federal law, and you understand that this may result in additional mobile, text message or data charges.

You may register to utilize this Site by completing the specified registration process and providing us with current, complete, and accurate information as requested by the online registration form. You agree that it is your responsibility to maintain the currency, completeness and accuracy of your registration data, including but not limited to: a valid email address. Any loss caused by your failure to do so is your responsibility. It is entirely your responsibility to maintain the confidentiality of your account. You agree to notify DreamSmile Veneers immediately of any unauthorized use of your account. DreamSmile Veneers is not liable for any loss that you may incur as a result of someone else using your account, either with or without your knowledge.

You understand and agree that DreamSmile Veneers may monitor or record telephone conversations with you or anyone acting on your behalf or its agents for quality control and training purposes or for its own protection and you consent to such recording. You acknowledge and understand that, while your communications with DreamSmile Veneers may be overheard, monitored, or recorded without further notice or warning, not all telephone lines or calls are recorded by us and we do not guarantee that recordings of any particular telephone calls will be retained or retrievable.

While DreamSmile Veneers will use its good faith efforts to respond to requests within the time periods indicated on this Site, no guarantee is made that the status of your request will be made available to you within the stated processing time or at all. Neither DreamSmile Veneers nor its third-party affiliates are responsible for any errors or delays in responding to a request including, without limitation, error or delays in responding to a request caused by an incorrect e-mail address or other data provided by you or other technical problems beyond their control.

Forums, Chat Areas, and Public Communications: “Public Communication” means any chat area, message board, email function, social networking, online posting, blog, and/or similar type of service on any website. By accessing or participating in a Public Communication after purchasing from DreamSmile Veneers you agree that: you will comply with all of the terms and conditions stated in this agreement; you will not harass, abuse, defame or threaten DreamSmile Veneers the company as a whole, its products, or its employees. You agree you will not make hateful or offensive statements regarding DreamSmile Veneers the company as a whole, its products, or its employees. You agree you will not use obscene or indecent language, images, or other materials to or about DreamSmile Veneers the company as a whole, its products, or its employees. You agree you will not submit any material to DreamSmile Veneers the company as a whole, its products, or its employees that violate the law or the rights of any third party. By providing any User Content, images (such as writings, videos, or photographs), or other materials to any Public Communication medium displaying or regarding DreamSmile Veneers the company as a whole, its products, or its employees, you automatically grant us a perpetual, royalty-free, irrevocable, non-exclusive right and license to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such materials in any form, medium, or technology known now or later developed as we deem fit to do so.

Account Security: You are solely responsible for the security of your username and password, and for any use of the Site using your username and password. You should not share your username or password with any third party or allow any third party to access the Site using your username and password. You agree to notify us if you have any reason to believe that your username or password has been lost, compromised, or misused in any way. We reserve the right to revoke or deactivate your username and password at any time.

Products & Services: DreamSmile Veneers offers multiple products and services under a variety of descriptions and trade names. Herein referred to as “Products” these include but are not limited to, whitening gel, Aligners, polishers, power toothbrush, cleaning tools, and detox serum. Services include but are not limited to, the scanning designing, manufacturing, detailing, polishing, and polishing of removable dental veneers. Removable veneers herein referred to as “Veneers” are marketed and sold under names including, but not limited to, PressOn Veneers, Snap-on-Veneers, DreamSmile Veneers veneers and ClipOn Veneers . By placing your veneer or Aligners order you agree that you are retaining us to design custom veneer(s) or Aligners based on impressions that we have not yet seen and that will be provided by you. As such we cannot and do not make any statement or promise as to the description of the final product. You, therefore, release any claims to the concept of receiving a “Product, Not as Described”. Furthermore, while we take measures to ensure that our site, employees, advertising, and marketing materials reflect accurate information in regard to our products, services, and pricing, sometimes an error can occur. We are not responsible for misrepresentation or errors found. Prices may be changed by DreamSmile Veneers at any time. By submitting your order, you are agreeing to the price listed and are not entitled to any other price.

Your Eligibility: To be eligible to use the Services, you must be at least 18 years old. DreamSmile Veneers distributes products and services which are solely intended as cosmetic in nature. DreamSmile Veneers does not carry out the practice of dentistry in any manner. We do not engage in diagnosis, and we do not distribute any product which has a therapeutic benefit or effect. We do not offer professional advice, nor do we provide treatment for dental disorders. If you have questions or concerns regarding the suitability of any of our products, or you experience any adverse symptoms, please consult your dentist or medical, licensed professional.

Optional Smile Express Processing: You may purchase our “rush processing” services which provide priority during the production process for veneers once DreamSmile Veneers has received usable impressions from you. This service reduces the estimated design time from the standard 30 business days to between 14 – 17 (Smile Express) or 7 – 10 (Ultra Smile Express) business days for the production of your veneers. This is just an estimation, and you agree that this time frame is NOT A GUARANTEE your veneers will be delivered and received within this time frame. These time estimations exclude all weekend days, holidays and shipping times. Your order must be paid in full before the design lab begins work on the veneers, regardless of the processing time you have selected for your order.

Privacy Policy

Your use of the Site is also governed by our Privacy Policy. You confirm that you have read our Privacy Policy, the terms of which are incorporated herein, and agree to abide by its terms. You consent to the use of your personal information by DreamSmile Veneers and/or its third-party affiliates in accordance with the terms of and for the purposes set forth in the Privacy Policy and the terms of our third-party affiliates’ privacy policies. To the extent permitted by law, DreamSmile Veneers makes no representation or warranty with regard to the sufficiency of the security measures used for data handling and storage DreamSmile Veneers will not be responsible for any actual or consequential damages that result from a lapse in compliance with the Privacy Policy because of a security breach or technical malfunction.

Disclaimer of Digital Use Warranties

All content, including software, products, services, information, text and related graphics contained within or available through this site are provided to you on an “as is”, “as available” basis. Dreamsmile veneersmakes no representations or warranties of any kind, either express or implied, as to the operation of this website or the information, content or materials included on this website. To the fullest extent permissible, dreamsmile veneers disclaims all representations and warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or satisfactory workmanlike effort, informational content, title, or non-infringement of the rights of third parties. Dreamsmile veneers does not warrant or make any representations that this site will operate error-free or uninterrupted, that defects will be corrected, or that this site and/or its servers will be free of viruses and/or other harmful components. Dreamsmile veneersdoes not warrant or make any representations regarding suitability, availability, accuracy, reliability, completeness, or timeliness of any material of any kind contained within this site for any purpose, including software, products, services, information, text and related graphics content.

Dreamsmile veneers is not responsible for any failures caused by server errors, misdirected or redirected transmissions, failed internet connections, interruptions in the transmission or receipt of ticket orders or, any computer virus or other technical defect, whether human or technical in nature.

Without limiting the foregoing, no warranty or guarantee is made (i) regarding the acceptance of any request, (ii) that a user will receive the lowest available price for goods and/or services available through this site, (iii) regarding the availability of products and/or services through this site or, where applicable, at any participating retailer or retailer location, or (iv) regarding the results that may be obtained from the use of this site.

E-Sign Consent Agreement

Electronic Delivery of Communication: “Disclosures” include, but are not limited to, (1) agreements and policies required to retain DreamSmile Veneers for services (e.g., DreamSmile Veneers Terms, Privacy Policy, and Installment Agreements), (2) payment authorizations and transaction receipts or confirmation, and (3) account statements, billing statements, and account histories; and (4) any other disclosures required by law regarding your legal rights and obligations relating to Brighter Image Lab.

By providing your consent as set forth below (“Consent”), you agree to the following:

  • DreamSmile Veneers and any DreamSmile Veneers Partner may provide any or all Disclosures either electronically on the Site, through a hyperlink provided on the Site, and at its sole discretion electronically to the email address or telephone number that you have provided to us, either directly or indirectly.
  • DreamSmile Veneers and/or a DreamSmile Veneers Partner may, but is not required to, notify you via email or text message when the Disclosures are available and how to view them, either via the hyperlink, email, or other electronic method described herein. The Disclosures will be provided to you in a format that can either be retained, printed, or downloaded for your records.
  • Your electronic signature on agreements and documents and selection of any click-through button or checkbox on the Site has the same effect as if you signed them in ink.
  • Your Consent applies to any transaction undertaken through DreamSmile Veneers and any services in the past, to all future disclosures and communications on your account, to all future transactions in which you use DreamSmile Veneers at any time, to any transaction with us, and to other Disclosures that we provide to you.
  • Your Consent means that Disclosures DreamSmile Veneers and any DreamSmile Veneers Partner provides to you electronically shall have the same meaning and effect as if provided in paper form, regardless of whether you actually view those Disclosures

You represent and warrant that you have the legal right, power and authority to agree to these Terms and Conditions on behalf of yourself and the client, buyer, or other entity on whose behalf you are acting while participating in the Site. You further agree that your use constitutes an electronic signature as defined by the Electronic Signatures in Global and National Commerce Act (“E-Sign”) and the Uniform Electronic Transactions Act (“UETA”) and that you have formed, executed, entered into, accepted the terms of, and otherwise authenticated these Terms and Conditions and acknowledged and agreed that these Terms and Conditions are an electronic record for purposes of E-Sign, UETA and the Uniform Computer Information Transactions Act (“UCITA”) and as such are completely valid, have legal effect, are enforceable, and are binding on, and non-refutable by you and the member, buyer, supplier or other entity on whose behalf you are acting.

Minimum requirements: you understand that, in order to view and/or retain copies of the Disclosures, you will need the ability, in hardware, software and skill, to connect to and navigate the worldwide web.

Notwithstanding this provision, DreamSmile Veneers’s delivery of any Disclosures governed by the E-Sign Consent shall be governed by your consent or withdrawal of consent to receiving such Disclosures in electronic form.

By submitting any order electronically through e-commerce (online shopping cart), email, phone, or chat, you agree that either by submitting your consent through a check box, or typing or speaking authorization for a payment transaction, it constitutes a legal signature of agreement as per the Uniform Electronic Transactions Act (“UETA”). When placing an order by phone you agree that the conversation be recorded for the purpose of keeping a record of the transaction as per the Uniform Electronic Transactions Act (“UETA”).

Payment Policy

You agree that you are retaining DreamSmile Veneers to complete Products and/or Services requested by you, and have an unqualified obligation to remit payment for those Products and/or Services. Once you are accepted as a client, you fully agree to pay the complete and full amount agreed to in a timely manner and waive any claims to a refund. By entering payment information, you are representing and warranting that you are an authorized user of the account you have provided the information of and that the information entered (account holder name, account number, billing address, etc.) is accurate, true, and complete in all respects. You authorize DreamSmile Veneers to charge any and all amounts owed under this Agreement to any payment method we have received from you according to the terms agreed to upon your signing up.

If you have requested multiple payments or installments, the Grand Total Amount equals the total amount of your Purchase, as adjusted, and represents the total amount you will have paid when you have made all scheduled payments. In addition to the cost of any goods and/or services, it may be adjusted to include (1) any applicable taxes, shipping costs, or other fees that you have authorized and that are charged, (2) any goods or services in which are later added to your order after you agree to this Agreement and/or (3) any adjustments or increases due to exchanges or returns. You authorize DreamSmile Veneers to charge the amount of each invoice, installment, or further transactions and fees, to any method of payment you have on file with us. DreamSmile Veneers will present you with the applicable payment terms including:

  • The amount of your Initial Payment. The initial Payment is the first of, no more than, 4 payments and is due immediately once your order has been confirmed. The Initial Payment will be charged automatically on the date your order is placed and confirmed;
  • The amount of each subsequent Installment Payment. Installment Payments will be charged automatically on the dates set forth in the Payment Authorization.
  • DreamSmile Veneers is not liable for any discrepancy in payments of installments between you and a third party. It is completely your responsibility to do proper installments and complete the payment on time.

By using multiple installments as your payment option, you agree to pay DreamSmile Veneers the Grand Total Amount in accordance with the payment terms including repayment of the Initial Payment and each Installment Payment on their Due Dates, plus any fees, past due amounts and other charges permitted under this Agreement. There is no balloon or similar final payment required on this loan and you are not required to obtain credit life or credit disability as a condition of receiving installment payments. All multiple installment accounts MUST BE PAID WITHIN 30 DAYS FROM DATE OF PURCHASE.

You also authorize DreamSmile Veneers to rerun, any method of payment you have on file with us for any funds due by you to DreamSmile Veneers. For all services provided by DreamSmile Veneers the Grand Total Amount must be paid in full before any work will begin. Once a purchase is submitted, it cannot be modified or withdrawn by you. All purchases made by you are non-cancelable and non-refundable. Once your order is processed, the Grand Total Amount is the total amount owed, irregardless of any other factor, including without limitation, whether or not the impression system is used.

We may limit the types of payment methods we accept at our discretion. If a type of payment methods, such as a particular credit or debit card, is not accepted, you will be notified before your order is confirmed and processed. We do not accept prepaid or gift cards. You may change your payment method at any time, and if you do, you authorize us to charge your new payment method in accordance with this Agreement. Paying by debit card is not a requirement for obtaining installment payments under this Agreement. You authorize us to store your payment method details in our systems. We will use this information to authorize future charges as described in this Agreement. Unless you opt-out, we may also use this information to prefill your payment method details for future purchases.

You expressly authorize DreamSmile Veneers and each of DreamSmile Veneers’s Installment Partners to obtain (for itself or on behalf of DreamSmile Veneers or an Installment Partner) consumer reports from consumer reporting agencies about you (1) when you request offers or apply for an installment plan, (2) periodically throughout the term of your installment (including in the month following the month when you pay off or otherwise satisfy the installment), and (3) from time to time in connection with any other Products or Services that we offer or that you may obtain from us, including, without limitation, your DreamSmile Veneers or Installment Partner account.

DreamSmile Veneers reserves the right to cancel any transaction that it reasonably believes to have been made fraudulently including, by unauthorized use of a credit or debit card, or with unreasonable or unyielding expectations.

In each case you, expressly authorize us and each of our Installment Partners to use such consumer report about you, and information derived therefrom, in connection with:

  • Your installment plan, including determining your eligibility, servicing or maintaining your installment or account, verifying your identity, verifying information you provide to DreamSmile Veneers or an Installment Partner, and for collecting any amount you owe us or an Installment Partner or any of our respective successors or assigns;
  • Marketing, including pre-qualification and other forms of marketing, for installments that may be provided by us or an Installment Partner and any other service we offer or you obtain from us or any Installment Partner through the DreamSmile Veneers; and
  • Our internal use, including statistical analyses and to develop, improve, analyze, study, and maintain products and services we or any Installment Partners offer or may offer.

You understand that DreamSmile Veneers and/or any of its Installment Partners may report information about your installment or account (such as on-time, late, and missed payments; any defaults; and the fact you paid off your loan) to consumer reporting agencies and that such information may be reflected in your credit report or other consumer reports about you.

You agree to allow DreamSmile Veneers to send you payment reminders from time to time. Notwithstanding whether you have consented or withdrawn your, you agree that payment reminders may take the form of any available communication, subject to applicable law. You also agree that if you fail to pay any amount owed to DreamSmile Veneers pursuant to this Agreement or any other agreement you have with us or any Installment Partner, DreamSmile Veneers may engage in collection efforts to recover such amounts from you. These collection efforts may involve contacting you directly, submitting your information to a collections agency, or taking legal action. FAILURE TO PAY MAY AFFECT YOUR CREDIT SCORE.

Except where prohibited by law, you will be in default if you: (a) fail to make any payment by a Due Date; (b) become the subject of insolvency or bankruptcy proceedings;(c) supply false, misleading, or incorrect information to us; (d) a payment is returned to us by your bank; or (e)violate or are unwilling to comply with any provisions in this Agreement (each a “Default”). If you are in Default DreamSmile Veneers : (i) employ a debt collection agency to collect payment; and (ii) report default information to credit bureaus. If you are in Default DreamSmile Veneers may prevent you from future use of any DreamSmile Veneers service.

Cancellation and Refund: All services are non-refundable, but we do make every attempt to ensure that you are satisfied with your experience with DreamSmile Veneers. In the event that you received your completed veneer and there is an issue with the fit, you may be eligible to Return For Adjustment (RFA) up to two (2) times at no additional charge (refer to the RFA section below to ensure your account qualifies for an RFA).

Once your order is confirmed, you have accepted and agree to retain DreamSmile Veneers for a design service. Once your Impression system has been prepared and shipped out to you,or once your scan is done your order is considered FINAL and will not be eligible for a refund or cancellation. Should you wish to cancel your order within the first 24 hours or before the impression system has shipped to you, you do have the ability to cancel your order less a 20% (of the order total) cancellation fee.

Abandoned Orders/Reactivation Fees: With each Veneer order, you are reserving a spot in our production queue. If we do not receive the associated impression(s) within the required time frame, this reservation and the allocated resources associated with it are wasted. Orders with no impressions received within three (3) months of your initial order date, will be considered abandoned. Abandoned order can be reactivated within twelve (12) months of the initial order date for a reactivation fee of INR 2000/- but in no event can an order be reactivated more than twelve (12) months of the initial order date. On the date your reactivation fee has been processed, you agree to supply your impressions within ninety (90) days from that date or your account will be closed.

Return For Adjustment (RFA): Approximately 12% of cases require some type of adjustment in order to fit properly. While it may be frustrating, this is a normal and expected part of the Lab Direct Process. Our team will do everything possible to ensure your Veneers look good and fit well. If achieving that goal requires us to make an adjustment, we will do so at no charge up to two (2) times, under the following conditions:

  • Client has attempted to wear the veneers for a minimum of 3 days (preferably 5 days)
  • Client has uploaded clear photos of the veneer(s) in-place (or to the best of their effort)
  • Client has submitted a detailed description of the adjustments needed (and relevant notes have been added to their account).
  • Client has returned the veneer(s) for adjustment, no more than 30 days from the delivery of the veneer(s).

*RFA’S RETURNED AFTER 30 DAYS WILL BE SUBJECT TO A LATE ADJUSTMENT FEE, AND NO ADJUSTMENTS WILL BE COMPLETED AFTER 60 DAYS OF DELIVERY OF THE VENEER(S).

Payment Authorization

THIS PAYMENT AUTHORIZATION PERTAINS TO ALL PAYMENT SCHEDULES WE DELIVER TO YOU AND AUTHORIZES US TO INITIATE ADDITIONAL PAYMENTS IN THE EVENT YOU FAIL TO PAY ON TIME. READ IT VERY CAREFULLY BEFORE CONSENTING TO THIS AGREEMENT. To complete your purchase, you will indicate a debit card or credit card with which you wish to make your payment(s) (together, along with any substitute debit card, credit card, or bank account you may later provide to us, the “Payment Method”). Your Payment Method and payments can be changed, modified or terminated as further described below. For the purposes of this Payment Authorization, the words “we”, and “us” and “our” include DreamSmile Veneers and its successors, assigns, agents, and any Installment Partner, and other service providers or any person to whom this Agreement is transferred or assigned.

Authorization: You irrevocably authorize us to initiate debits from, or charges to, as applicable, the Payment Method in the amount of each Payment indicated on the Payment Schedule, and for any remaining balances after you have received your Veneers, including any late fees or other penalty amounts.

Authorization for Late and Returned Payment Fees and to Modify or Combine Payments: You authorize us to initiate a separate payment from the Payment Method or any other payment option you have on file with us (an “Alternate Payment Method”), at our sole discretion, for each separate fee due under the Agreement such as a Late Fee or Returned Payment Fee. You also authorize us to combine multiple payments that we may be initiating on the same day from the Payment Method into a single payment. Instead of or in addition to any payment described above, you authorize us to initiate payments from the Payment Method for any amount and on any date that you subsequently direct by phone, email or other methods we make available.

Authorization to Correct Payments, Maintain Accurate Balance and Update Payment Method Information: You authorize us to debit or credit your Payment Method as necessary to (1) correct any error we may make in processing a payment on or after the date such error occurs; or (2) as otherwise necessary to obtain an accurate balance under this Agreement such as when you have a credit balance on your account with us. If there is any missing or erroneous information with respect to the Payment Method or the associated financial institution, you authorize us to verify and correct such information.

Reinitiating a Rejected Debit: Unless otherwise limited by law, if any payment under this Payment Authorization if rejected or otherwise returned unpaid, you authorize us to reinitiate it up to two additional times. However, you agree that we are under no obligation to reinitiate any rejected charges or debits. You understand that your financial institution or card issuer may impose fees in connection with rejected charges or debits, and you agree that we do not have any liability to you for such fees. You understand that the associated financial institution may impose fees in connection with rejected payments, and you agree that we do not have any liability for such fees. If you know that a payment will be rejected by your financial institution (e.g., because there is not enough money in the account or availability on the card), you should contact us so that alternate arrangements can be made.

Miscellaneous: You promise that the Payment Method and, if applicable, any Alternate Payment Methods, are legitimate, open, and active and that you are an authorized user on such account(s). You understand that this Authorization is subject to applicable law and network rules. Each payment will be processed in INR , and, if it is converted into another currency, its amount may vary based on fluctuations in the applicable conversion rate.

Payment Authorization by Cheque

By paying by check, you authorize the Check Processor, to clear and process Checking information transmitted by you electronically through e-commerce (online shopping cart), email, phone, or chat to fund payments. You agree that you will only transmit images of Checks to the Check Processor.

You will not transmit any Check information without prior authorization that:

  • Has not been authorized by the owner/administrator of the bank account;
  • Is prohibited by, or received in violation of, any law, rule or regulation;
  • You know or suspect (or should know or suspect) is fraudulent or otherwise not authorized by the owner of the bank account on which the check is drawn;
  • You know or suspect (or should know or suspect) will result in Non-Sufficient Funds (NSF);
  • Is irregular in any way (such as bearing false or inaccurate account data);
  • Has not been authorized by all owners/administrators on the account the check is drawn;

You agree that by transmitting checking information electronically through e-commerce (online shopping cart), email, phone, or chat you agree it constitutes a legal signature of agreement as per the Uniform Electronic Transactions Act (“UETA”). You agree you will verify that the funds associated with the Check have been paid by your financial institution to MSC Development. The Check Processor will transfer the funds related to any Checking information you submit no more than 7 Business Days from the date you submit the information unless the Checking information does not comply with the requirements above or is returned unpaid by the bank that it is drawn against. If DreamSmile Veneers begins processing your order, and the Check is subsequently returned unpaid for any reason, a hold will be placed on your order until full payment is received by DreamSmile Veneers. If your Account is restricted after you submit information to the Check Processor, a hold will be placed on your order until you resolve the restriction on your Account.

Shipping Policy

This Shipping & Delivery Policy is part of our Terms and Conditions (“Terms”) and should be therefore read alongside our main Terms: https://dreamsmileveneers.com/dreamsmile-veneers-terms-conditions/

Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.

 

WHAT ARE MY SHIPPING & DELIVERY OPTIONS?

Shipping Fees:

We offer shipping at the following rates:

  • Shipping Method: Standard (expected delivery time:  7 – 10 Days)
  • Shipping Fee: 50/-

All times and dates given for delivery of the products are given in good faith but are estimates only.

DO YOU DELIVER INTERNATIONALLY?

  • We don’t offer international shipping.

HOW CAN YOU CONTACT US ABOUT THIS POLICY?

If you have any further questions or comments, you may contact us by:

Please review and verify your shipping address on all orders. We are not responsible for orders that do not arrive because an incorrect or incomplete shipping address was provided. All initial impression systems are sent to you by third party provider with Tracking. Once you receive the initial impression system, it is your responsibility to make the impressions of your smile and send the system back to DreamSmile Veneers in the envelope provided. After the Veneers are completed, you should receive an email with tracking information for their final delivery. For actual veneer shipments, they will be mailed to you by Third party express delivery, and Signature is required.

Tracking information will sometimes show that your package has been delivered, but you haven’t yet received it. If you don’t receive the package within the next few business days:

  • See if someone else accepted the delivery on your behalf.
  • Look around the delivery location.
  • Look for a notice of attempted delivery
  • Contact DreamSmile Veneers customer care.
  • Occasionally initial and final deliveries are returned to us as undeliverable. When the carrier returns an undeliverable package to us, a representative will contact you when possible to verify the delivery address before it is re-shipped. Veneers returned for inability to obtain a Signature shall be deemed delivered and received by you.

Orders that are returned to us as undeliverable are not able to be re-shipped until the delivery address is verified by you. If you suspect your order cannot be delivered as addressed and a representative has not contacted you after 4 weeks from the estimated delivery date, please contact Client Services.

Warranty

EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION, WE MAKE NO WARRANTIES, AND YOU HEREBY DISCLAIM ALL OTHER WARRANTIES, ORAL OR WRITTEN, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, RELATING TO THIS AGREEMENT, AND OUR SERVICES AND PRODUCTS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE.

Standard Limited Warranty Information: The standard warranty covers any defects in materials or workmanship of the Veneers for up sixty(60) days from the date the veneer is delivered.

Warranty Coverage: If your Veneers become damaged during the warranty period, and the conditions set forth in this warranty have been met and no exclusions apply, you can begin the warranty process by logging into your account or writing us an email.

In the appropriate and described scenarios, DreamSmile Veneers may repair Veneers that we determine are defective in materials or workmanship and not from your usage or care of the Veneers. Whenever possible, Veneers will be repaired, rather than re-manufactured.

If only the veneers are beyond repair,DreamSmile Veneers will make a new sets of veneers and deliver it to you.

 

Conditions that MUST be met for the warranty to apply:

  • Warranty must be validated by registering the Veneer within 30 days of delivery
  • Claim must be filed within the appropriate timeframe(s)
  • Claim must be submitted via the completion of the online warranty form
  • Veneers MUST BE RETURNED to DreamSmile Veneers in order to evaluate the claim
  • No evidence of improper use/ Extenuating conditions of damage should be discovered by us.

Conditions that may VOID the warranty include but are not limited to:

  • Eating in the veneers
  • Biting or grinding in the veneers
  • Pet damage
  • Tooth loss/change in tooth structure
  • Improper insertion
  • Improper cleaning
  • Loss / Theft
  • Damage occurring outside the mouth
  • General neglect or abuse
  • Modification or adjustment by any part other than DreamSmile Veneers.
  • Clients who purchase under financing terms who do not have an account in good standing

Warranty DOES NOT cover:

  • Refunds – No refund will be made after the client order is received
  • Shade Change – No shade change will be made in any warranty claim for any reason
  • Modification – No modifying the smile from the original design
  • Replacement – Except in cases wherein the Veneers cannot be repaired, but otherwise meets the appropriate criteria for warranty, new Veneers will not be created to fulfill the warranty
  • Damages – No incidental, consequential, or exemplary damages, (inconvenience, lost wages, pain, and suffering) are covered.
  • Fees – No other fees or costs are covered unless specifically approved in writing in advance by DreamSmile Veneers.
  • All warranty terms and conditions are subject to change without notice. Please visit DreamSmile Veneers.in to receive the latest applicable terms and conditions for warranty and redo issues.

Breach of Contract

The terms and conditions stated here serve as a final and binding agreement between DreamSmile Veneers and you, the client. You agree to these terms and in return, DreamSmile Veneers offers you discounted pricing on Veneers. In the event of a breach of this contract, including the failure to meet payment obligations, you agree to pay the full suggested retail price of product mentioned in website. In addition, you agree to pay to any costs associated with collection of payment due or removal from any Public Communication medium any harassing, abusive, defamatory, threatening, hateful or offensive statements about, obscene or indecent language about, or images or other materials that violates the law regarding DreamSmile Veneers its products, or its employees caused by you; including but not limited to: collection fees, attorney costs, court costs, and any associated labor wages.

CLASS ACTION WAIVER: You and DreamSmile Veneers each agree that any dispute arising from the terms of this Agreement will be settled by arbitration and conducted only on an individual basis and not as a class, consolidated or representative action. To the fullest extent permitted by law, (a) no arbitration will be joined or consolidated with any other; (b) there is no right or authority for any dispute to be arbitrated on a class-action or private attorney general basis or to utilize class action procedures; and (c) there is no right or authority for any dispute to be brought in a purported representative capacity on behalf of the general public or any other persons. No arbitrator shall have the authority to issue any relief that applies to any person or entity other than DreamSmile Veneers and/or you individually.

If for any reason a claim proceeds in court rather than in arbitration, we each waive any right to a jury trial. Even if all parties have opted to litigate a claim in court, a party may elect arbitration by responding to any claim made by a new party or any claim later asserted by a party in that or any related or unrelated lawsuit (including a claim initially asserted on an individual basis but modified to be asserted on a class, representative or multiparty basis). Nothing in that litigation shall constitute a waiver of any rights under this Section. You and DreamSmile Veneers each agree that any disputes seeking to enforce or protect or concerning the validity of intellectual property rights will not be subject to binding arbitration under this Section. In addition, pursuant to the Consumer Rules any party may proceed with their individual claims in small claims court if that option is available in the applicable jurisdiction and the amount in controversy falls within the small claims court’s jurisdictional limits; but if that action is transferred, removed, or appealed to a different court, arbitration can be elected. If any portion of this Section is inconsistent with the Consumer Rules or other provisions of this Agreement, this Section shall govern. This Section shall survive termination of this Agreement and any bankruptcy by you, to the extent consistent with applicable bankruptcy law. No portion of this Section may be amended absent a written agreement signed by all parties. If any portion of this Section is deemed invalid or unenforceable, it shall not invalidate the remaining portions in this Section, except that: (A) If the Class Action Waiver is limited, voided or found unenforceable, then this Section (except for this sentence) shall be null and void with respect to such proceeding, subject to the right to appeal the limitation or invalidation of the Class Action Waiver. The parties acknowledge and agree that under no circumstances will a class action be arbitrated; and (B) if a claim is brought seeking public injunctive relief and a court determines that the restrictions in the Class Action Waiver or elsewhere in this Section prohibiting the arbitrator from awarding relief on behalf of third parties are unenforceable with respect to such claim (and that determination becomes final after all appeals gave been exhausted), the claim for public injunctive relief will be determined in court and any individuals claims for public injunctive relief until the arbitration award pertaining to individual relief has been entered in court. In no event will a claim for public injunctive relief be arbitrated. No arbitration award involving the parties will have any preclusive effect as to issues or claims in any dispute involving anyone who is not a party to the arbitration, nor will an arbitration award in prior disputes involving other parties have a preclusive effect in an arbitration between the parties to this Section.

Limited & Qualified Disparagement Agreement: You agree that you will not, in any capacity or manner, make, express, transmit speak, write, verbalize or otherwise communicate in any way (or cause, further, assist, solicit, encourage, support or participate in any of the foregoing), any remark, comment, message, information, declaration, communication or other statement of any kind, whether verbal, in writing, electronically transferred or otherwise, that might reasonably be construed to be derogatory or critical of, or negative toward, DreamSmile Veneers or any of its directors, officers, Affiliates, subsidiaries, employees, agents or representatives (collectively, the “DreamSmile Veneers Representatives”) – without first ensuring that the communication in question meets the following criteria:

  • It is true and complete
  • It clearly divulges all details with regard to your failure to comply with the policies and procedures set forth in these terms and conditions
  • It does not harass, abuse, defame, threaten, make hateful or offensive statements about the company or company representatives
  • It includes the following quote:
    “Before purchasing, I was told that the final product would depend greatly on the quality of impressions I would provide – that I was partially responsible for the Veneers I would receive. I was fully informed of the ‘no cancelations’ and ‘no refunds’ policies. Despite these disclaimers, I still chose to retain DreamSmile Veneers to design my Veneers. Even at the time of this posting, and as long as my case remains in compliance, DreamSmile Veneers is still ready and willing to work with me to achieve the smile I desire. I have chosen to forgo their offer to satisfy me as a client and instead, air my grievances publicly.”

You further agree that and information, images (such as videos or photographs), or other materials published to any Public or Private Communication medium displaying or regarding DreamSmile Veneers its products, or its employees, will automatically be granted use to DreamSmile Veneers in a perpetual, royalty-free, irrevocable, non-exclusive right and license to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such materials in any form, medium, or technology known now or later developed.

Disparaging us in a manner inconsistent with these criteria is considered a breach of this agreement. This causes undue harm to DreamSmile Veneers and our ability to conduct business. You agree to pay liquidated damages in the amount of 50,000 INR – or all costs and fees associated with the investigation, and mitigation of this action, including but not limited to all efforts and expenses required to restore and/or repair the reputation of DreamSmile Veneers- whichever is greater.

Account Suspension/Termination: We reserve the right to suspend or terminate your account if at any time we determine that your case does not meet our criteria. Furthermore, if our sole discretion, we believe that you are in breach of this agreement or are acting inconsistently with the letter or spirit of this agreement, we reserve the right to suspend or terminate your account and all job/cases associated with it. In such a case, no portion of your payment will be refunded. We also reserve the right to suspend or terminate your account for any reason, other than a break of this agreement.

DreamSmile Veneers also reserves the right to alter the price of your transaction if it is determined that your case is not in alignment with our typical requirement. At this time you will be granted a refund if requested. If you desire to continue with the process, any and all additional payments must be paid in full before the case can proceed through the process.

You acknowledge that DreamSmile Veneers retains the right to make any and all decisions regarding the products or services being rendered and/or to cancel any agreement or work being done for any reason whatsoever. If your account is suspended or terminated, you agree to hold DreamSmile Veneers blameless, regardless of the circumstances.

Client Consent Agreement

Before taking your own impressions, you acknowledge that you do not have any painful, loose, or decayed teeth. Further, if you are unsure about the health of your teeth now or at any time in the future, or if you experience any problems, you will discontinue use of anything provided to you by DreamSmile Veneers until you have consulted with your dentist. You understand that the Veneers are specifically designed as a cosmetic contrivance. You understand that its sole purpose is to enhance the appearance of your smile. You understand that Veneers only replace the appearance of smile issues. If you have a need that exceeds the appearance of your smile, you agree that you are not a suitable candidate for Veneers, as it is not suitable for any other use. You understand that DreamSmile Veneers does not employ dental professionals, only design lab professionals. You understand that Veneers do not repair or replace teeth, and they are not designed for chewing or eating. You understand that while the materials used for this process frequently are safe, infrequent side effects can occur.. If you have any known chemical sensitivity or allergic reactions to any common ingredients, you must inform DreamSmile Veneers in writing prior to placing your order.

You understand and agree that you are required to submit two (2) separate digital photos of your full face and a full smile using the provided cheek retractor before the lab process can start. Without these photos, your case is Not in Compliance. We reserve the right to stop work on any case until photos have been submitted. You may be required to submit new photos, if, in our sole discretion, they are deemed to be unusable.

By providing your consent as set forth above in this Agreement, you agree to the following:

  • You hereby request and authorize DreamSmile Veneers and whomever they may designate as their assistant(s), to build and perform (from an impression that you take yourself) custom Veneers made to fit over your existing smile for cosmetic appearance only.
  • You, on behalf of yourself and your heirs, executors and administrators hereby release any and all claims, rights, liabilities, and causes of action, known or unknown, that you may have against DreamSmile Veneers and his/her staff as well. and its officers, directors, employees, successors and assigns arising from or related to the manufacture, supply, development, and installation of a custom made cosmetic Veneers for your smile and any other procedure(s) that DreamSmile Veneers performs in connection therewith.
  • You authorize the performance of additional procedures and changes of planned procedures if, in the judgment of “Design Lab”, this will be necessary to improve your safety and the results contemplated by the procedure.
  • You agree to fully comply with all requirements of the Lab Direct Process. You understand that this is a dual responsibility and agree that you are equally responsible for the outcome of your Veneers. You understand that the Veneers will be made larger than your current teeth to fit over your existing teeth. You understand that, although unusual, unexpected complications or less than desired results can occur. You understand the Lab Direct Process is strictly making your Veneers to fit the model of the impression(s) you provided and that you may not be satisfied with the final result. We cannot and do not guarantee a perfect fit. Further, you agree that you may be required to use adhesive denture cream, in rare cases to correct fit issues. You agree to properly maintain your Veneers, including, without limitation, cleaning and drying the Veneers before applying any denture adhesive. You understand that if you have sensitive gums, a mild tingling or burning sensation may be felt occasionally.
  • You understand that this process may take between 30 and 90 business days (or more) from the date usable impressions are received and require you to return two (2) impressions of you top and/or two (2) impressions of your bottom arch along with at least two (2) separate digital photos of your full face and a full smile using the provided cheek retractor before the lab process can start. You understand Impression systems must be used within 30 days of receipt. Any system not used within 30 days of receipt will be considered abandoned and cannot be used. You understand that DreamSmile Veneers does not guarantee any delivery date and is not sensitive to your life events. Additional impression systems will only be supplied at an additional cost.
  • You understand that excellent home care techniques, using a variety of aids, may add considerably to the successful outcome of your cosmetic smile device, and you understand it will be important for you to follow the home care instructions very carefully. You also understand that the Veneers are to be removed before sleeping for my personal safety as well as to extend the life of the product.
  • You understand the use and care of the product and DreamSmile Veneers is not responsible for any damage that might in occur to you by the product.
  • You understand that since these cosmetic Veneers are built to fit the impressions you supply and requires care and maintenance and that the manufacturer cannot control your actions, You AGREE to INDEMNIFY AND HOLD HARMLESS the manufacturer and its dealers for any damages which result from your use or misuse of these Veneers. You also understand that these Veneers are designed solely as a cosmetic contrivance and are not designed to repair or replace teeth nor should they be used in chewing or eating. You accept responsibility for any use and, hereby, waive the right to claim loss or damage from its use.
  • You understand that effort will be made to make your smile appear as straight as possible with Veneers, but because of the existing position of your natural smile, which is not in perfect alignment, there is no guarantee that this can be accomplished. In addition, you understand that all purchases are non-cancelable and non-refundable, except where prohibited by law, and that the price you pay is to have your Veneers designed around your smile based on the impressions you send. You also understand that the Veneers will add bulk to your smile and that you will need to get used to the addition of the Veneers.
  • You agree that by accessing or participating in a Public Communication after purchasing from DreamSmile Veneers you will comply with all of the terms and conditions stated here; you will not harass, abuse, defame, threaten, make hateful or offensive statements to or about, use obscene or indecent language to or about, or submit images or other materials that violates the law to DreamSmile Veneers its products, or its employees. you also agree that you will not harass, abuse, defame, threaten, make hateful or offensive statements to or about, use obscene or indecent language to or about DreamSmile Veneers its products, or its employees to any Public Communication Medium. By providing any information, images (such as videos or photographs), or other materials to any Public Communication medium displaying or regarding DreamSmile Veneers its products, or its employees, you automatically grant DreamSmile Veneers perpetual, royalty-free, irrevocable, non-exclusive right and license to reproduce, use, publish, modify, create derivative works, publicly display or distribute any such materials in any form, medium, or technology known now or later developed.
  • Jurisdiction of this Agreement is governed by and shall be construed in accordance with the laws of India . The Parties agree to submit to the exclusive jurisdiction of the courts in Mumbai . for all purposes relating to this Agreement.
  • You agree that by transmitting checking information electronically through e-commerce (online shopping cart), email, phone, or chat you agree it constitutes a legal signature of agreement and authorization for payment as per the Uniform Electronic Transactions Act (“UETA”). You agree to all aforementioned guidelines for Payment by Check.
  • You understand that by submitting an order electronically through e-commerce (online shopping cart), email, phone, or chat, you agree that either by submitting your assent through a check box, typing, or speaking authorization for a payment transaction, it constitutes a legal signature of agreement and authorization for payment as per the Uniform Electronic Transactions Act (“UETA”) and that DreamSmile Veneers and you are contractually bound to all terms and conditions listed in this agreement.

Contact Information

You may contact DreamSmile Veneers via the following methods:

Physical Address: Sarova Building, Samta Nagar, Kandivali East, Mumbai 400101.

Web Address: www.DreamSmile Veneers.in

Customer support- expert.dreamsmileveneers@gmail.com