Refund Policy

You agree that you are retaining DreamSmile Veneers to complete Products and/or Services requested by you, and have an unqualified obligation to remit payment for those Products and/or Services. Once you are accepted as a client, you fully agree to pay the complete and full amount agreed to in a timely manner and waive any claims to a refund. By entering payment information, you are representing and warranting that you are an authorized user of the account you have provided the information of and that the information entered (account holder name, account number, billing address, etc.) is accurate, true, and complete in all respects. You authorize DreamSmile Veneers to charge any and all amounts owed under this Agreement to any payment method we have received from you according to the terms agreed to upon your signing up.

If you have requested multiple payments or installments, the Grand Total Amount equals the total amount of your Purchase, as adjusted, and represents the total amount you will have paid when you have made all scheduled payments. In addition to the cost of any goods and/or services, it may be adjusted to include (1) any applicable taxes, shipping costs, or other fees that you have authorized and that are charged, (2) any goods or services in which are later added to your order after you agree to this Agreement and/or (3) any adjustments or increases due to exchanges or returns. You authorize DreamSmile Veneers to charge the amount of each invoice, installment, or further transactions and fees, to any method of payment you have on file with us. DreamSmile Veneers will present you with the applicable payment terms including:

  • The amount of your Initial Payment. The initial Payment is the first of, no more than, 4 payments and is due immediately once your order has been confirmed. The Initial Payment will be charged automatically on the date your order is placed and confirmed;
  • The amount of each subsequent Installment Payment. Installment Payments will be charged automatically on the dates set forth in the Payment Authorization.
  • DreamSmile Veneers is not liable for any discrepancy in payments of installments between you and a third party. It is completely your responsibility to do proper installments and complete the payment on time.

By using multiple installments as your payment option, you agree to pay DreamSmile Veneers the Grand Total Amount in accordance with the payment terms including repayment of the Initial Payment and each Installment Payment on their Due Dates, plus any fees, past due amounts and other charges permitted under this Agreement. There is no balloon or similar final payment required on this loan and you are not required to obtain credit life or credit disability as a condition of receiving installment payments. All multiple installment accounts MUST BE PAID WITHIN 30 DAYS FROM DATE OF PURCHASE.

You also authorize DreamSmile Veneers to rerun, any method of payment you have on file with us for any funds due by you to DreamSmile Veneers. For all services provided by DreamSmile Veneers the Grand Total Amount must be paid in full before any work will begin. Once a purchase is submitted, it cannot be modified or withdrawn by you. All purchases made by you are non-cancelable and non-refundable. Once your order is processed, the Grand Total Amount is the total amount owed, irregardless of any other factor, including without limitation, whether or not the impression system is used.

We may limit the types of payment methods we accept at our discretion. If a type of payment methods, such as a particular credit or debit card, is not accepted, you will be notified before your order is confirmed and processed. We do not accept prepaid or gift cards. You may change your payment method at any time, and if you do, you authorize us to charge your new payment method in accordance with this Agreement. Paying by debit card is not a requirement for obtaining installment payments under this Agreement. You authorize us to store your payment method details in our systems. We will use this information to authorize future charges as described in this Agreement. Unless you opt-out, we may also use this information to prefill your payment method details for future purchases.

You expressly authorize DreamSmile Veneers and each of DreamSmile Veneers’s Installment Partners to obtain (for itself or on behalf of DreamSmile Veneers or an Installment Partner) consumer reports from consumer reporting agencies about you (1) when you request offers or apply for an installment plan, (2) periodically throughout the term of your installment (including in the month following the month when you pay off or otherwise satisfy the installment), and (3) from time to time in connection with any other Products or Services that we offer or that you may obtain from us, including, without limitation, your DreamSmile Veneers or Installment Partner account.

DreamSmile Veneers reserves the right to cancel any transaction that it reasonably believes to have been made fraudulently including, by unauthorized use of a credit or debit card, or with unreasonable or unyielding expectations.

In each case you, expressly authorize us and each of our Installment Partners to use such consumer report about you, and information derived therefrom, in connection with:

  • Your installment plan, including determining your eligibility, servicing or maintaining your installment or account, verifying your identity, verifying information you provide to DreamSmile Veneers or an Installment Partner, and for collecting any amount you owe us or an Installment Partner or any of our respective successors or assigns;
  • Marketing, including pre-qualification and other forms of marketing, for installments that may be provided by us or an Installment Partner and any other service we offer or you obtain from us or any Installment Partner through the DreamSmile Veneers; and
  • Our internal use, including statistical analyses and to develop, improve, analyze, study, and maintain products and services we or any Installment Partners offer or may offer.

You understand that DreamSmile Veneers and/or any of its Installment Partners may report information about your installment or account (such as on-time, late, and missed payments; any defaults; and the fact you paid off your loan) to consumer reporting agencies and that such information may be reflected in your credit report or other consumer reports about you.

You agree to allow DreamSmile Veneers to send you payment reminders from time to time. Notwithstanding whether you have consented or withdrawn your, you agree that payment reminders may take the form of any available communication, subject to applicable law. You also agree that if you fail to pay any amount owed to DreamSmile Veneers pursuant to this Agreement or any other agreement you have with us or any Installment Partner, DreamSmile Veneers may engage in collection efforts to recover such amounts from you. These collection efforts may involve contacting you directly, submitting your information to a collections agency, or taking legal action. FAILURE TO PAY MAY AFFECT YOUR CREDIT SCORE.

Except where prohibited by law, you will be in default if you: (a) fail to make any payment by a Due Date; (b) become the subject of insolvency or bankruptcy proceedings;(c) supply false, misleading, or incorrect information to us; (d) a payment is returned to us by your bank; or (e)violate or are unwilling to comply with any provisions in this Agreement (each a “Default”). If you are in Default DreamSmile Veneers : (i) employ a debt collection agency to collect payment; and (ii) report default information to credit bureaus. If you are in Default DreamSmile Veneers may prevent you from future use of any DreamSmile Veneers service.

Cancellation and Refund: All services are non-refundable, but we do make every attempt to ensure that you are satisfied with your experience with DreamSmile Veneers. In the event that you received your completed veneer and there is an issue with the fit, you may be eligible to Return For Adjustment (RFA) up to two (2) times at no additional charge (refer to the RFA section below to ensure your account qualifies for an RFA).

Once your order is confirmed, you have accepted and agree to retain DreamSmile Veneers for a design service. Once your Impression system has been prepared and shipped out to you,or once your scan is done your order is considered FINAL and will not be eligible for a refund or cancellation. Should you wish to cancel your order within the first 24 hours or before the impression system has shipped to you, you do have the ability to cancel your order less a 20% (of the order total) cancellation fee.

Abandoned Orders/Reactivation Fees: With each Veneer order, you are reserving a spot in our production queue. If we do not receive the associated impression(s) within the required time frame, this reservation and the allocated resources associated with it are wasted. Orders with no impressions received within three (3) months of your initial order date, will be considered abandoned. Abandoned order can be reactivated within twelve (12) months of the initial order date for a reactivation fee of INR 2000/- but in no event can an order be reactivated more than twelve (12) months of the initial order date. On the date your reactivation fee has been processed, you agree to supply your impressions within ninety (90) days from that date or your account will be closed.

Return For Adjustment (RFA): Approximately 12% of cases require some type of adjustment in order to fit properly. While it may be frustrating, this is a normal and expected part of the Lab Direct Process. Our team will do everything possible to ensure your Veneers look good and fit well. If achieving that goal requires us to make an adjustment, we will do so at no charge up to two (2) times, under the following conditions:

  • Client has attempted to wear the veneers for a minimum of 3 days (preferably 5 days)
  • Client has uploaded clear photos of the veneer(s) in-place (or to the best of their effort)
  • Client has submitted a detailed description of the adjustments needed (and relevant notes have been added to their account).
  • Client has returned the veneer(s) for adjustment, no more than 30 days from the delivery of the veneer(s).

*RFA’S RETURNED AFTER 30 DAYS WILL BE SUBJECT TO A LATE ADJUSTMENT FEE, AND NO ADJUSTMENTS WILL BE COMPLETED AFTER 60 DAYS OF DELIVERY OF THE VENEER(S).

Payment Authorization

THIS PAYMENT AUTHORIZATION PERTAINS TO ALL PAYMENT SCHEDULES WE DELIVER TO YOU AND AUTHORIZES US TO INITIATE ADDITIONAL PAYMENTS IN THE EVENT YOU FAIL TO PAY ON TIME. READ IT VERY CAREFULLY BEFORE CONSENTING TO THIS AGREEMENT. To complete your purchase, you will indicate a debit card or credit card with which you wish to make your payment(s) (together, along with any substitute debit card, credit card, or bank account you may later provide to us, the “Payment Method”). Your Payment Method and payments can be changed, modified or terminated as further described below. For the purposes of this Payment Authorization, the words “we”, and “us” and “our” include DreamSmile Veneers and its successors, assigns, agents, and any Installment Partner, and other service providers or any person to whom this Agreement is transferred or assigned.

Authorization: You irrevocably authorize us to initiate debits from, or charges to, as applicable, the Payment Method in the amount of each Payment indicated on the Payment Schedule, and for any remaining balances after you have received your Veneers, including any late fees or other penalty amounts.

Authorization for Late and Returned Payment Fees and to Modify or Combine Payments: You authorize us to initiate a separate payment from the Payment Method or any other payment option you have on file with us (an “Alternate Payment Method”), at our sole discretion, for each separate fee due under the Agreement such as a Late Fee or Returned Payment Fee. You also authorize us to combine multiple payments that we may be initiating on the same day from the Payment Method into a single payment. Instead of or in addition to any payment described above, you authorize us to initiate payments from the Payment Method for any amount and on any date that you subsequently direct by phone, email or other methods we make available.

Authorization to Correct Payments, Maintain Accurate Balance and Update Payment Method Information: You authorize us to debit or credit your Payment Method as necessary to (1) correct any error we may make in processing a payment on or after the date such error occurs; or (2) as otherwise necessary to obtain an accurate balance under this Agreement such as when you have a credit balance on your account with us. If there is any missing or erroneous information with respect to the Payment Method or the associated financial institution, you authorize us to verify and correct such information.

Reinitiating a Rejected Debit: Unless otherwise limited by law, if any payment under this Payment Authorization if rejected or otherwise returned unpaid, you authorize us to reinitiate it up to two additional times. However, you agree that we are under no obligation to reinitiate any rejected charges or debits. You understand that your financial institution or card issuer may impose fees in connection with rejected charges or debits, and you agree that we do not have any liability to you for such fees. You understand that the associated financial institution may impose fees in connection with rejected payments, and you agree that we do not have any liability for such fees. If you know that a payment will be rejected by your financial institution (e.g., because there is not enough money in the account or availability on the card), you should contact us so that alternate arrangements can be made.

Miscellaneous: You promise that the Payment Method and, if applicable, any Alternate Payment Methods, are legitimate, open, and active and that you are an authorized user on such account(s). You understand that this Authorization is subject to applicable law and network rules. Each payment will be processed in INR , and, if it is converted into another currency, its amount may vary based on fluctuations in the applicable conversion rate.

Payment Authorization by Cheque

By paying by check, you authorize the Check Processor, to clear and process Checking information transmitted by you electronically through e-commerce (online shopping cart), email, phone, or chat to fund payments. You agree that you will only transmit images of Checks to the Check Processor.

You will not transmit any Check information without prior authorization that:

  • Has not been authorized by the owner/administrator of the bank account;
  • Is prohibited by, or received in violation of, any law, rule or regulation;
  • You know or suspect (or should know or suspect) is fraudulent or otherwise not authorized by the owner of the bank account on which the check is drawn;
  • You know or suspect (or should know or suspect) will result in Non-Sufficient Funds (NSF);
  • Is irregular in any way (such as bearing false or inaccurate account data);
  • Has not been authorized by all owners/administrators on the account the check is drawn;

You agree that by transmitting checking information electronically through e-commerce (online shopping cart), email, phone, or chat you agree it constitutes a legal signature of agreement as per the Uniform Electronic Transactions Act (“UETA”). You agree you will verify that the funds associated with the Check have been paid by your financial institution to MSC Development. The Check Processor will transfer the funds related to any Checking information you submit no more than 7 Business Days from the date you submit the information unless the Checking information does not comply with the requirements above or is returned unpaid by the bank that it is drawn against. If DreamSmile Veneers begins processing your order, and the Check is subsequently returned unpaid for any reason, a hold will be placed on your order until full payment is received by DreamSmile Veneers. If your Account is restricted after you submit information to the Check Processor, a hold will be placed on your order until you resolve the restriction on your Account.

Warranty

EXCEPT FOR THE WARRANTIES EXPRESSLY SET FORTH IN THIS SECTION, WE MAKE NO WARRANTIES, AND YOU HEREBY DISCLAIM ALL OTHER WARRANTIES, ORAL OR WRITTEN, WHETHER EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, RELATING TO THIS AGREEMENT, AND OUR SERVICES AND PRODUCTS, INCLUDING, WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR ANY PARTICULAR PURPOSE, AND ALL WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE.

Standard Limited Warranty Information: The standard warranty covers any defects in materials or workmanship of the Veneers for up sixty(60) days from the date the veneer is delivered.

Warranty Coverage: If your Veneers become damaged during the warranty period, and the conditions set forth in this warranty have been met and no exclusions apply, you can begin the warranty process by logging into your account or writing us an email.

In the appropriate and described scenarios, DreamSmile Veneers may repair Veneers that we determine are defective in materials or workmanship and not from your usage or care of the Veneers. Whenever possible, Veneers will be repaired, rather than re-manufactured.

If only the veneers are beyond repair,DreamSmile Veneers will make a new sets of veneers and deliver it to you.

 

Conditions that MUST be met for the warranty to apply:

  • Warranty must be validated by registering the Veneer within 30 days of delivery
  • Claim must be filed within the appropriate timeframe(s)
  • Claim must be submitted via the completion of the online warranty form
  • Veneers MUST BE RETURNED to DreamSmile Veneers in order to evaluate the claim
  • No evidence of improper use/ Extenuating conditions of damage should be discovered by us.

Conditions that may VOID the warranty include but are not limited to:

  • Eating in the veneers
  • Biting or grinding in the veneers
  • Pet damage
  • Tooth loss/change in tooth structure
  • Improper insertion
  • Improper cleaning
  • Loss / Theft
  • Damage occurring outside the mouth
  • General neglect or abuse
  • Modification or adjustment by any part other than DreamSmile Veneers.
  • Clients who purchase under financing terms who do not have an account in good standing

Warranty DOES NOT cover:

  • Refunds – No refund will be made after the client order is received
  • Shade Change – No shade change will be made in any warranty claim for any reason
  • Modification – No modifying the smile from the original design
  • Replacement – Except in cases wherein the Veneers cannot be repaired, but otherwise meets the appropriate criteria for warranty, new Veneers will not be created to fulfill the warranty
  • Damages – No incidental, consequential, or exemplary damages, (inconvenience, lost wages, pain, and suffering) are covered.
  • Fees – No other fees or costs are covered unless specifically approved in writing in advance by DreamSmile Veneers.
  • All warranty terms and conditions are subject to change without notice. Please visit DreamSmile Veneers.in to receive the latest applicable terms and conditions for warranty and redo issues.